Frequently Asked Questions (FAQ)

Q1: What is your return policy?
A: All sales are final. Products sold by Australia Cheap Cig Express are not eligible for return, exchange, or refund unless required under Australian Consumer Law, or if you receive an incorrect or faulty item. Please double-check your order details before completing your purchase.

Q2: How long does shipping take?
A: Standard delivery usually takes 3–5 business days, while express shipping arrives within 1–2 business days, depending on your location in Australia.

Q3: Do you offer international shipping?
A: No, we currently ship within Australia only.

Q4: What payment methods do you accept?
A: We accept Bank Transfer, PayPal, Wise, USDT, and other secure payment options for your convenience.

Q5: How can I track my order?
A: Once your order has been shipped, you’ll receive a tracking number via email. You can also track your order by logging into your account or by contacting our customer support team for assistance.

Q6: Can I cancel or modify my order?
A: Orders can be cancelled or modified within 2 hours of placement. After that time, orders are processed and can no longer be changed. If you need help, please contact us immediately.

Q7: How can I contact customer support?
A: For any questions or support, please email us at info@australiacheapcig.com or message us on WhatsApp at +61 424 936 592. Our team is happy to assist.

Q8: When do you ship orders?
A: We ship all orders on the next business day. Orders placed before 12 a.m. will be dispatched the following working day. Orders made on weekends or public holidays are shipped the next business day.